01
Entry, Registration & Passes
Entry Policy
Serendipity Arts Festival is free and open to all. However, registration is mandatory for entry to Festival venues and programmes.
Exhibition & Open-Access Venues
Registered attendees may access exhibition spaces and other open-access Festival venues by presenting their valid Art Pass at the venue entrance.
Ticketed Programmes
Certain performances, workshops, talks, and other limited-capacity programmes may require advance ticket booking in addition to Festival registration. Attendance is subject to ticket availability and payment of the applicable ticket price where specified.
Issuance of Art Pass
Upon successful registration, attendees will receive a digital Art Pass via email and WhatsApp. The Art Pass serves as the attendee's official Festival credential. Programme bookings will automatically be linked to the Art Pass.
Proof of Registration
All attendees must carry and present a valid Art Pass upon request. The Registration Team may verify identity or registration details for entry and access control.
Accreditation for Staff & Partners
Curators, artists, crew members, volunteers, sponsors, partners and accredited personnel must collect and display their accreditation cards while accessing Festival venues and restricted areas.
On-the-Spot Registration & Seat Allocation
On-the-spot registration and ticket issuance may be permitted subject to availability. Serendipity Arts reserves the right to release or reallocate seats if attendees fail to arrive within the prescribed reporting time.
Pass Usage & Limits
Each Art Pass is valid only for the registered individual and is non-transferable. One user account may register up to four (4) attendees.
Programme Attendance Requirements
For select venues and ticketed programmes, attendees are required to arrive at least twenty (20) minutes before the scheduled start time.
Late Entry Policy
Serendipity Arts reserves the right to deny or restrict entry to attendees arriving late if entry may disrupt the programme or audience experience.
02
Cancellation, Refund & Programme Changes
Refund Policy
All tickets and registrations are non-cancellable, non-exchangeable and non-refundable.
Cancellation by the Festival
If a programme is cancelled by the Festival, applicable refunds will be processed within ten (10) working days.
03
Code of Conduct & Behaviour
Respectful Behaviour
Attendees must not engage in defamation, harassment, stalking, intimidation or threatening behaviour.
Treatment of Volunteers
Volunteers must be treated with courtesy, fairness and respect.
Promotions
Unauthorised distribution of promotional materials or advertisements is prohibited without prior written approval.
Personal Belongings & Damage
Attendees are responsible for safeguarding their belongings and any damage caused to Festival property.
Prohibited Items
Alcohol, tobacco, narcotics, weapons, hazardous materials and prohibited substances are not permitted within Festival venues.
04
Accessibility & Inclusion
Universal Access
Festival venues are designed to be accessible and may include ramps, elevators, wheelchair access, signage and shuttle services wherever available.
Multisensory Experiences
Selected workshops and installations include tactile, Braille, audio and visual accessibility features.
Culinary Accessibility
Food zones offer dietary-specific menu options and accessible seating where possible.
05
Volunteer Terms
Engagement
Volunteering does not constitute employment. Responsibilities may include artist assistance, registration, visitor management and operational duties.
Eligibility & Conduct
Volunteers must be residents of India, provide accurate documentation and comply with Festival instructions and codes of conduct.
Stipend
Eligible volunteers will receive a per diem stipend after the Festival via bank transfer.
Legal Compliance
Volunteers must comply with all applicable laws of India and the State of Goa.
Confidentiality
Volunteers must maintain confidentiality regarding Festival operations and sensitive information.
Termination
Serendipity Arts reserves the right to terminate volunteer participation at any time.
Dispute Resolution
Volunteer agreements shall be governed by Indian law and unresolved disputes shall be referred to arbitration in New Delhi.
06
Health, Safety & Liability
Personal Safety
Attendees and participants are solely responsible for their personal safety and belongings.
Right of Refusal
Serendipity Arts reserves the right to refuse entry or remove any individual engaging in unsafe or disruptive behaviour.
Volunteer Liability Waiver
Volunteers waive claims relating to personal injury or property loss except where prohibited by law.
07
Privacy & Data Protection
Collection & Use of Personal Data
Serendipity Arts collects personal information during registration, booking and entry processes for ticketing, venue access, safety, communication and attendee experience.
Legal & Security Obligations
Personal information may be shared with venue partners, security personnel or government authorities where required by law.
Data Retention
Personal data will only be retained as long as necessary for operational, legal and regulatory purposes.
Participant Rights
Participants may request access, correction or deletion of personal information by contacting [email protected].
Security Measures
Industry-standard safeguards including encrypted storage and secure transfer protocols are implemented.
Policy Updates
This Privacy Policy may be updated periodically. The latest version will always be available on the Festival website.
08
Promotions & Media Rights
Photography & Filming Restrictions
Photography or filming may be prohibited during certain programmes.
Artist Intellectual Property
No artwork may be reproduced or distributed without the artist's prior consent.
Promotional Content
Third-party promotions are permitted only with express written approval.
Artist Rights
Additional intellectual property provisions will be outlined within individual artist agreements.
Copyright
All photographs, recordings and media created by or for Serendipity Arts remain the exclusive property of the Festival Organisers.
09
Filming, Photography & Use of Images
No-Shoot Identification Option
Attendees who do not wish to be photographed or filmed may request a red sticker at the Registration or Information Desk. Reasonable efforts will be made to avoid capturing identifiable images.
Rights Granted
By attending the Festival, attendees grant Serendipity Arts a perpetual, worldwide, royalty-free licence to use their image, voice and likeness.
Release of Claims
Attendees waive claims relating to privacy, publicity or similar causes of action arising from Festival recordings.
Copyright Ownership
All recordings and photographs remain the exclusive property of the Festival Organisers unless agreed otherwise in writing.
10
Miscellaneous
Amendments
Serendipity Arts reserves the right to amend these Terms & Conditions at any time.
Force Majeure
The Festival reserves the right to alter, postpone or cancel any programme due to events beyond its reasonable control.
Governing Law
These Terms & Conditions shall be governed by the laws of India.
Severability
If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
